For English speakers, the easiest way to purchase shinkansen (bullet train) tickets is through the ticket machines. Buying tickets from an attendant can be time-consuming and challenging, as they may not speak English. Fortunately, the ticket machines offer English guidance, making the process straightforward.
Be sure to use the blue ticket machines, because the regular green ones don’t sell shinkansen tickets.
Learn more here: https://tokyocheapo.com/travel/where-to-buy-shinkansen-tickets-online-machines/