Whether you’re lost walking in the city or have no idea which train line to take to your destination, don’t hesitate to ask around for help.
It’s always ideal if you can find an information desk or facility staff since it’s their job to help you and chances are, they will be able to speak some English. However, if you’re lost walking in the city for example, try politely approaching a passerby. If you don’t speak Japanese, just say the name of your destination and the person should quickly catch on. Even better, open up Google Translate on your phone so that you and the passerby can communicate by talking or typing into it.
Some people (especially those in a hurry getting to work) may bow apologetically and keep walking when you approach them for help, but remember that it’s not personal. Another reason why someone may not stop is because they’re not confident in their English skills to feel they could be of help. Although English is compulsory in Japanese schools for several years, it’s typically taught in a very dry, textbook way instead of being interactive and conversational. This leads to a lot of people feeling quite shy or insecure about their English level, resulting in an avoidant response when approached by an international. But overall, do not get discouraged because a friendly person is sure to show up, given some time.